1 Mar 2016. Installing and configuring your kitSame thing happened, and on all the wall phone points. We'll tell you how long it takes, that you'll need, and that to expect. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. Customer since 1993. Account - Cable. Step 4. . Installing and configuring your kit28 September 2021. We would like to show you a description here but the site won’t allow us. • USB 2. 1. Hi @bingoman000. 1. Excellent shop. Dave. 3 weeks ago. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Direct Save Telecom offer new phone line installations for £39. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Adduxi. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Hub 3. Connect the Hub’s power cable with the blue tab. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Browse Virgin Media Virgin Media Community. Nearly there… the update might take up to 30 minutes, so it's time to hit pause again. We would like to show you a description here but the site won’t allow us. My Virgin Media App. Get the Hub ready by connecting the wires. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Or wait here a day or two for a VM Mod to pick this up. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Get the Hub ready by connecting the wires. You need something called a barrel to connect the two. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. There are 10 types of people: those. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Some older sockets may have NTL or Telewest written on them. Joining in Options. . 132Mb average speed. 1. It could be that a previous owner has cut the cabling out. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Browse Virgin Media Virgin Media Community. That is the correct fitting, it should push on unless its too loose inside the large housing. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. #1. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Should’ve checked this before I ordered. Install Broadband. Turn on your TV and get connected. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. You need a small spanner to remove this, then push the provided connector over the exposed end. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. I have only got one rectangular shaped white socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Standard Member. 0 Kudos. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. All. I had bought a VM broadband and used self installation but saw that my VM socket was not round. The cable could be hidden within, or behind, furniture. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Is it necessary to plug the cable to socket for having wifi, if so what can I. But i couldnt find the socket that could fit. That is a rooftop aerial outlet for Freeview TV. These enter my house via an air brick/vent very close to. Options. Browse Virgin Media Virgin Media. 95. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. We would like to show you a description here but the site won’t allow us. Please ONLY use the power adapter provided. Openreach would normally use the existing route that your telephone line would take. We would like to show you a description here but the site won’t allow us. #2. If no. You should be able to do it on a call to CS. I have checked outside and there is a brown box shared with the neighbour. Local. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. 0 A Socket Wall Plate Module, 50x25mm. I'm sorry to hear about the missing wall socket. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. See where this Helpful. Firmly push the end of the. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Re: How to book an engineer. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. But I have no Virgin Media Wall socket in my house. on 03-08-2020 18:05. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. If an engineer is offered - accept that. This'll only take a few moments. Check out the purple envelope in the top right hand corner for a private message from me, and. Back a step. I’ll call the 0800 number. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. 1. Virgin Media; My Virgin Media; Shop;. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Browse Virgin Media Virgin Media Community. So, a 50 minute broadband, TV and phone. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Push fit the VM-supplied lead onto the socket. Just moved in to new (rental) flat. Reply. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Fibre Broadband. Stay safe online. Options. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Mark as New; Bookmark this message;. Take the red-banded. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Please keep an eye out for an envelope at the top right corner of your Forum page. Manage Your Account. In response to Llfamily. Choose the best spot for your wifi hub. Back a step. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Price adjustment. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The answer is yes. On your installation day, your engineer will arrive in a. If I couldn't get the proper wall socket, the internet is not going to be set up su. The cable in the second picture is the one you need to connect too. Virgin media wall socket for broadband is not what js shown on the installation guide. 1. Tudor. All the wall sockets I can see are for BT. My Virgin Media App. on 12-01-2023 21:04. I don't longer work there. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 4 weeks ago. Teki, Mar 28, 2020. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoHi rt001 . Switching from Virgin? If you're switching from Virgin. One of them was Telewest. #1. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. No Virgin Media have their own network which is separate to Openreach`s. Could an engineer be arranged to install please as my account is due to go live today. Back a step. Installation problems. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. All the apps will work, and you can watch your recordings - your mini box connects to the main box. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Reply. We all know and love the internet and TV services that can enter our homes through entry points. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. I have also checked outside and there is no box either on my property or on my boundary wall. We would like to show you a description here but the site won’t allow us. Plug into the Hub. I have my original wall box still that has the CableTel logo. Options. which will give you a general idea of VM fixtures and fittings. Hello, I just got my virginmedia broadband setup delivered. We would like to show you a description here but the site won’t allow us. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Account - Cable. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Great staff. Could I book an engineer and what number - 5155510. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. The socket you need will be marked with the Virgin Media logo. Try the automated service status number 0800 561 0061 to check for any faults in your area. Following the installation and verification of its functionality, you can browse the web or. Update: 3 April 2023: Broadband firms have failed to implement the new 'one touch switching' process in. We ordered the virgin media broadband kit for self installation. Get more from your Virgin Media setup. Put simply, it refers to making phone calls that are made through the internet, rather than through a regular landline or a mobile network. Absolutely not. This video will show you how to install a Virgin Media extension cable. Manage Your Account. If you're happy with this and for the charge we can make the arrangements for you 🙂. But I have no Virgin Media Wall socket in my room. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Any extension that you create after the main socket is your responsibility. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. The wall socket has a thick plug bit. VM. in Networking and WiFi Sunday; No Virgin Media Wall socket . Tudor. Would I be able. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Options. My Virgin Media App. Virgin Media; My Virgin Media; Shop;. Feb 22, 2022. . • Connect the end of the 1. Please help. Options. Options. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you're happy with this and for the charge we can make the arrangements for you 🙂. Stay safe online. Virgin Media;. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Hi, I have ordered a self installation kit for broadband and landline. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. 18-02-2023 10:23 - edited 18-02-2023 10:33. We all know and love the internet and TV services that can enter our homes through entry points. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Switch off your old boxRe: No wall socket. What I need to do? - 5432597. Joining in Options. D01 C9W8. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 03-12-2022 10:11. Call the pre-installation and delivery team on 0800 052 1734 explain. ahhh the rubbish that is CS - you could try this. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. My Virgin wall socket just have phone line, didn’t get. The Virgin wall sockets just have one connector at the bottom. However the wall. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Push the red label end of the white cable, into the wall socket. Push the white cable (from the old Hub) into the back of the new Hub. provided, I shall give them a call tomorrow. There are 10 types of people: those who. Very poor advice. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Within two working days you will receive a Welcome Pack with confirmation of your installation date. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Guaranteed High quality components and installation. I was told when purchasing the broadband package that fibre was available here. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Ordered VM broadband and was recommended by the website to select the self quick install option. Virgin Media; My Virgin Media; Shop;. Broadband and phone deals. All. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. • Take the red-banded end of the isolator cable and push it. Very Insightful Person. on 03-08-2020 18:05. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Now have to wait until late next week for a technician to arrive!We would like to show you a description here but the site won’t allow us. Back a step. . We have the quickstart pack but sadly cannot get broadband set up and working. This hole will typically be up to 1cm in diameter and often positioned near your front door. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Thank you very much 🙂. Indeed, I just took further photos which may help illustrating. com email address to different Virgin account. I don't longer work there. I am going to send you a private message. Call the Pre-installation and delivery team on 0800 052 1734. It's obviously missing a case/cover and looks quite old. )In this video, I am showing the sta. 2. My Virgin Media App. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. . on a domestic hub you look at the values thus. Trace any cables coming out of it and check the ends of them. 0 Kudos. Stay safe online. I’ve ordered a broadband only package and it said I was applicable for a self install kit. Vonage 2nd line. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. The engineer will bring everything needed to install your Virgin Media services on your chosen day. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Options. The two sockets on the wall on the RHS are telephone sockets. . on 12-01-2023 10:45. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Summary of Contents for Virgin Media Virgin TV V6. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There must have been a previous installation or you would not have been offered a self install. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. 3 Switch off at the socket and unplug your TV box. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Booking an engineer is easy with Virgin Media. 2. We are setting it up but are unsure how to connect it into the broadband. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Solved No Virgin Media Wall Socket At Installation Community 4832746. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Re: No virgin media wall socket. (I did this video to help/guide new engineer as I did not find any for my self when I started. 95. The cable on the right looks like is for a Freeview TV antenna. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. . SpeedWe would like to show you a description here but the site won’t allow us. However I cannot get through to anyone on whatsapp or through ethier of the two phone lines. . This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Connect the Hub’s power cable with the blue tab. How do we go about booking an - 5416332. If no joy, try the pre-install team - 0800 0521734. . on 03-08-2020 18:05. Switched On. Virgin Media Extension Cable. and view the images for a range of different wall box options. Sometimes there is no wall box, just a trailing cable. The installation should take around an hour. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I have been given other details for the account such as the account number/area code and. I am going to cancel. which will give you a general idea of VM fixtures and fittings. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. He - 5270179. Standard Member. My Virgin Media App. Explain what needs to be done and book an engineer visit. I was told when purchasing the broadband package that fi. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I can’t find any trailing cable at all. Hello, We recently moved into a house which has this box connected to the router. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I have received my quick start-up kit. Thanks for the reply. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. But I have no Virgin Media Wall socket in my house. 100. Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. 01/09/14 - 13:14 #2.